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Oh Jen, ((hugs)) you sound like you are having a bit of a tough time at the moment, and I hope you get it all sorted amicably quite soon.

So glad to hear your Mum is doing so well. You are a lucky girl, remember to give her a big hug when you next see her. Are you off to France for Christmas? If so just chill out and enjoy seeing your Mum.


**hugs** get onthe phone to ofcom and ask them to put through a complain about NTL and then get their ref and go backt o ntl - speak to a supervisor - give them the ofcom reference and tell them they hav 10 days to sort out the refund becfore ofcom come asking questions... ntlw used to do that to us all the time to the point i refused to DD them and paid them when the bill came through...

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